FAQ

Air purifiers work by sucking in air through internal fans, pushing it through a filtration system, and releasing it back into your indoor environment. But with so many air purifiers on the market, choosing the best one for you and your family may be confusing. This is why we strongly recommend a purifier with a verified True HEPA filter.

Many products on the market are labeled “HEPA-like” and “HEPA-type”, but they’re actually disguising the fact that their product doesn’t meet top industry standards. To be considered “True HEPA,” an air purifier must meet strict U.S. Department of Energy standards. HEPA stands for High-Efficiency Particulate Air, meaning that these filters are at the highest efficiency possible. True HEPA filters remove 99.97% of particles as small as 0.3 microns. For reference of how small 0.3 microns is, things are invisible to the naked eye starting at 40 microns!

Clean Air Delivery Rate (CADR) measures the efficiency of an air purifier by indicating the volume of clean air that an air purifier produces per minute. This is based on the removal of dust, pollen, and smoke, which are the 3 most common indoor air pollutants. The higher the CADR, the more particles the air purifier will remove and the larger the layer it can clean. The rating is measured at the air purifier’s highest speed. 

The air change rate is how many times all of the air in a room can be purified (or “changed”) by the air purifier in 1 hour. Air changes per hour are calculated on the recommended room size assuming 2.4 m/ 8ft ceilings. The Core 300 has an air change per hour of 5, which means it can change air 5 times at the max speed in a single and closed room of 40 sqm. 

The Levoit Core 300 True HEPA Air Purifier not only has the True HEPA Filter, but also a Fine Preliminary Filter and a High-Efficiency Activated Carbon Filter for effective 3-stage filtration. Each filter serves a different purpose. Here’s a quick breakdown:

The Fine Preliminary Filter captures large particles such as dust, lint, fibers, hair, and pet fur. This filter also maximizes the life of the True HEPA Filter by protecting it.

The True HEPA Filter traps tiny particles such as mold spores, tiny dust particles, parts of smoke, and allergens such as pollen, dander, and mites. This stops germs in their tracks, decreases airborne allergens, and prevents the development or worsening of asthma or other breathing conditions.

The Activated Carbon Filter purifies household odors. Lingering smells from cooking, pets, or smoke will dissipate so you can always inhale fresh air.

This purifier is suggested for use in a single, closed room up to 40 sqm.

The filter should be replaced every 6-8 months.

We offer replacement filters for Php 1,499.

Your Normal is an authorized local distributor of Levoit. We offer a 1 year warranty for manufacturer defects and you get an additional 1 year, when you register your product on the global site.

For warranty concerns, please email sales@alfatec.ph

All orders are processed Monday and Thursday (excluding holidays) after receiving your order confirmation email.

Domestic Shipping Rates and Estimates

Metro Manila deliveries are typically made from 9:00 am to 6:00 pm on Mondays and Thursdays (except holidays).

In-office pickup

After placing your order and selecting local pick up at checkout, your order will be prepared and ready for pick up on Monday and Thursday of that week (except holidays). We will send you a text message when your order is ready along with instructions.

Our in-office pickup hours are 9:00am to 3:00 PM on Mondays and Thursdays. Please have your order confirmation email with you when you pick up the item.

Your Normal provides quality home appliances to help you thrive in your normal lifestyle. We are happy to offer an exchange for you if the product that you received is proven to be defective due to manufacturer flaws or if you received an incorrect order.

All returns for replacement must be authorized by Your Normal within 30 days of delivery with a valid reference number.

RETURNS FOR REPLACEMENT
1. Please fill out the form correctly at the bottom of the page and submit the request.
2. We will review the request and send you an reference number with a return label by email.
3. Please print out a copy of the return label and insert it into the package.
4. Pack the product securely and ship it to Unit 1806B, East Tower, Philippine Stock Exchange 1605, Exchange Rd, Ortigas Center, Pasig, Metro Manila
5. Once the item is received, we will evaluate the unit for replacement. If approved, we will process your request accordingly.

RETURN PACKAGING
Any item that is returned to Your Normal must be in its original packaging and include any accessories included with the item (cords, chargers, manuals, etc.). The product must be able to be completely repackaged with the original packaging.

In the return package, include the merchandise, along with a copy of the invoice or order confirmation.

All shipping fees shall be shouldered by the customer.